Faq
Ordering & Payment
How can I place an order?
Simply browse our products, add items to your cart, and proceed to checkout. You'll need to create an account or check out as a guest.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers.
Is my payment information secure?
Yes, we use SSL encryption and never store your full payment details on our servers.
Shipping & Delivery
What are your shipping options?
We offer standard (3-5 business days), express (1-2 business days), and economy (5-10 business days) shipping options.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by destination.
Can I track my order?
Yes, once your order ships, you'll receive a tracking number via email to monitor your package.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery for unused items in original packaging. Some exclusions apply.
How do I initiate a return?
Please contact our customer service team through your account dashboard to request a return authorization.
When will I receive my refund?
Refunds are processed within 3-5 business days after we receive your return. It may take additional time for your bank to process.
Product Information
Are your products eco-friendly?
We offer a selection of sustainable and eco-friendly products - look for the green leaf icon on product pages.
Do you offer bulk discounts?
Yes, we provide quantity discounts for orders over 50 units of the same product. Contact us for custom quotes.
How can I find product specifications?
Detailed specifications are available on each product page under the "Product Details" section.
Account & Technical
How do I reset my password?
Click "Forgot Password" on the login page and follow the instructions sent to your registered email.
Why can't I access my account?
This may be due to multiple failed login attempts. Wait 30 minutes or reset your password to regain access.
How do I update my account information?
Log in to your account and navigate to "Account Settings" to update your personal details.